A+R Tactics FAQs
1. What is your return policy?
Because our products are made to order, we do not accept returns or exchanges for selecting the wrong size or color, change of mind, or buyer’s remorse. If your item arrives damaged, defective, misprinted, or incorrect, contact us at info@ar-tactics.com within 30 days with your order information and photos so we can help.
2. Do your products have warranties?
We stand behind the quality of the products we sell. If you experience a manufacturing defect or product quality issue, contact us at info@ar-tactics.com with your order information and photos so we can review the issue. Warranty coverage does not include normal wear and tear, accidental damage, misuse, or improper care.
3. What are the shipping options?
Most A+R Tactics gear is made to order. Production and fulfillment typically take approximately 5 to 7 business days before your order ships. Shipping options and rates are calculated at checkout based on the products in your order, destination, and fulfillment location. Orders containing multiple products may arrive in separate shipments.
4. What do I do if I never receive my order?
If your order appears to be lost in transit, contact us at info@ar-tactics.com with your order number so we can review the shipment. If tracking shows your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier. We’ll help review the order and available options.
5. Where are you located?
A+R Tactics is located at 588 Griffith Rd, Building 5, Charlotte, NC 28217. Our training facility is located in Charlotte, while merchandise orders may be produced and shipped by our fulfillment partners from different locations.