Warranty & Returns
Made to Order Products
A+R Tactics gear is made to order specifically for you. Because each item is produced after an order is placed, we are unable to accept returns or exchanges for selecting the wrong size or color, change of mind, or buyer's remorse.
Please review product descriptions and sizing information carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at info@ar-tactics.com within 30 days of receiving your order.
Please include:
- Your name and email address
- Your order number
- Photos clearly showing the issue
- A brief description of the problem
Once we review the information, qualifying orders may be replaced or refunded as appropriate.
Lost or Missing Orders
If your order appears to be lost in transit, please contact us at info@ar-tactics.com with your order number so we can review the shipment.
If tracking shows that an order was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier when appropriate. We will assist with reviewing the order and available options.
Order Changes and Cancellations
Because our products are made to order, production may begin shortly after an order is placed. Changes or cancellations cannot be guaranteed once production has started.
Please contact us as soon as possible at info@ar-tactics.com if you need assistance with an order.
Shipping Address Errors
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because of an incorrect or incomplete address, additional product and shipping charges may apply if the item needs to be produced and shipped again.
Warranty
We stand behind the quality of the products we sell. If you believe your item has a manufacturing defect or other product quality issue, contact us at info@ar-tactics.com with your order information and photos so we can review the issue.
Warranty coverage does not include normal wear and tear, accidental damage, misuse, improper care, or damage occurring after normal use.